TermsAnd Conditions

Kulcha Express Terms and Conditions apply to all on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on from the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order. We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a food you have ordered before your order is dispatched we will tell you and ask you whether you wish to continue with your order at the correct price or cancel. Where we cancel your order we will give you a full refund of amount you paid to Kulcha Express, usually it takes 7 working days to reflect back the paid amount in your bank account.

You will have an opportunity to check and correct any input errors in your order up until you do final checkout of your order. After you placed an order, an email confirmation will be send to you contains your order details with estimate order preparation and collection time. Do not place an order if you are unsure about it. Please contact us for any information or query about our menus on the website, we will help you to make a choice to your desire from our best of foods. This is your responsibility to order what you choose and to pay for it, Kulcha Express is not responsible for any incorrect orders received.

To complete your checkout you will be asked to pay for your order, we accept only Debit/Credit cards payment. Your order will be processed and prepared in the kitchen once your payment receipt is confirmed. On our website we have menus for two different locations Southall and Heston, we urge you to please make sure you have selected menu of right location where you have to place your order and collect from. Kulcha Express is not responsible for any errors made by you in placing your food order. Please contact us before you place an order if you are allergens to any of nuts or any ingredients type; please visit our allergens page for more information.